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Photo: Getty Images / Tunvarat Pruksachat
The last two years saw a major surge in takeout and restaurant delivery due to the pandemic, and it now seems to have become a more regular part of our lives, even as we return to a new normal. Almost 70% of American adults said they’re more likely to order takeout than they were prior to the pandemic, and 60% order out at least once a week, according toa report from Yelp. Combine the high demand with a labor shortage for both restaurants and delivery apps, and there can certainly be plenty of hiccups that require some grace and communication from the customer.
Mercer says that driver professionals have to know the line of what their roles are—they can’t open your food boxes to make sure everything matches your order and they can’t call you several times when finding your house is difficult. We asked Mercer, and Luci Tucker, a delivery driver for Kats Delivery, to share the most common mistakes people often unintentionally make that can not only make a delivery driver’s job more difficult but can also keep your food from coming the way you want it—and how you want it.
1. You turn your lights on but have no signage.
Both Mercer and Tucker say this is one of the most common issues with delivery. While it is certainly helpful to have your exterior lights on, a delivery driver still may have trouble finding you if you don’t have easily visible mailbox or street address numbers. Especially since takeout occurs most often in the evenings, this can make it difficult for the delivery driver to find you, or can leave them with no option but to knock on a few doors.
2. You plan to provide a cash tip but don’t tell them ahead of time.
This one can hurt you as much as the delivery driver. Tucker says that drivers will often decide against picking up an order that has no tip promised to it—especially when gas is so expensive these days. While you may notice a delivery fee when you pay for your meal, little if any of that actually goes to the drivers themselves, and they’d love to know that they are getting a tip.
Mercer advises giving at least $5, but says that 15% to 20% should be a standard nowadays with how much work goes into delivery. For example, even picking up from a fast-food restaurant is difficult now, as many dining establishments are struggling with a labor shortage. This might cause some restaurants to close indoor dining or pickup, leaving the driver waiting in a lengthy drive-thru line with everyone else.
3. You don’t let them know you need extra condiments or napkins in advance.
4. You actively check the delivery app but don’t answer the phone.
Tucker says it’s great if you’re following along with the delivery app you ordered from. You’ll get a realistic idea of when your food will arrive and be able to grab it from your driver right away. But she says it’s also important to answer your phone—even if it’s a number you don’t recognize—between the time you order and receive your food.
“If you order food and a number comes up that you don’t know, nine times out of ten, it’s me, not a robocall,” says Tucker. “If a restaurant is out of something and we don’t know until we get there, I’ll have to be stuck making the decision to bring you brownies or no dessert at all if they are out of the cheesecake you ordered, and I want to make sure you’re getting exactly what you want.”
5. You think providing your address is enough information to get them to your house.
Besides needing clear signage, it’s important to think through the directions you would give a friend or family member when visiting your house for the first time. If your house is at the very back of a large neighborhood or you live in a sixth-floor walkup, those are very important details for your driver to know. Your delivery time may be a bit longer if they have to drive through 10 stop signs after entering your neighborhood, and you also may want to be considerate that your delivery driver wasn’t expecting to climb six flights of stairs when taking your order. In that case, you may want to let them know and offer to come meet them instead of leaving the decision up to them.
6. You try to be too low-maintenance.
Bottom Line
While your intentions are good, you might still be missing the mark when it comes to these few points. The next time your order food for delivery, make sure to think through some of these points to make the process smoother for both you and the business.
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